Privacy Policy

Tilla Brook and Tilla Brook Coaching Ltd are committed to respecting and safeguarding your personal information. I don’t knowingly collect any personally identifiable information from anyone under the age of 18. I conform to the Data Protection Act 1998 and its successor the EU General Data Protection Regulation (GDPR). The data controller is Tilla Brook at 5 Wensley Grove, Leeds, LS7 2NB.

What personal information I store about you and how I use it:

For website visitors, like most web sites, I gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, referring pages, date/time stamp and click stream data. I use this information, which does not identify individual users, to analyse trends, to administer the Web Site, to track users’ movements around the Web Site and to gather demographic information about my users as a whole. I do not link this automatically-collected data to personally identifiable information.

I also may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help me to improve my site and to deliver a better and more personalised service. They enable me: • To estimate my audience size and usage patterns • To store information about your preferences, and so allow me to customise my site according to your individual interests. • To speed up your searches.

If you sign up for Tilla’s newsletter, I will store your full name, email address, specific reason you had for signing up (if given) and how you heard about me (if given). When you sign up I also ask you to give your consent to store this information in future.

I will use your email address to send you my newsletter which contains: • News and information relevant to leadership, coaching and personal development. • This also includes marketing information such as details about forthcoming training courses and events, special offers, activities provided by other relevant providers. • To request information about you, for instance for research purposes.

In addition I may send you email reminders, notices and reports linked to any of the above information.

Your details are held securely by my newsletter distributers ‘Mailchimp’, who adhere to strong privacy protections which mean they are handling personal data appropriately and in line with EU legal requirements. You can check out their general privacy policy through this link: https://mailchimp.com/legal/privacy/

For all paying customers, I will not store financial information about you. I use Xero online accounting which has multiple layers of security. (You may see how this works

here https://www.xero.com/uk/about/security/) I employ reasonable administrative, technical and physical measures to maintain the security and confidentiality of any and all data and information.

For my coaching clients I ask you to fill out a form to provide me with your personal contact details and circumstances (if relevant). It is entirely optional whether you voluntarily provide me with this information.

The data collected on this form is used solely in connection with the purposes of carrying out my services for you, eg emailing coaching notes and additional support materials, reminding you of appointment dates and times, etc. I require that you give your consent to me storing and using this information by signing an agreement form.

I will store basic contact data about you held securely on my server, used solely for the purposes of carrying out my obligations to you as my client. Any information you send me in an email will be kept within that email record. I will also keep records of my coaching conversation in note form. Handwritten notes will be held in a physical file, held securely within my office.

If you wish me to record a coaching session the recording will be emailed to you afterwards. All endeavours will be made to store recordings safely and destroy them when no longer required, however as with any transmission conducted over the internet I cannot guarantee its security. When you cease to be my client, I will destroy all client records after 6 years, or sooner if you contact me to request all information is destroyed.

General

I will endeavour to keep your contact details correct and up to date. Please help me with this by reporting any changes to me at the email addresses shown below.

Any email contact you make to me will mean that any information you provide in those emails will be held securely on my servers, and within my office computers (including lap tops and tablets). This data is password protected and accessed only by the data controller ‘Tilla Brook’.

Unfortunately, the transmission of information via the internet is not completely secure. Although I will do my best to protect your personal data, I cannot guarantee the security of your data transmitted to my Site; any transmission is at your own risk. Once I have received your information, I will use strict procedures and security features to try to prevent unauthorised access. I have appropriate procedures in place to detect, report and investigate a personal data breach. In the unlikely event of a serious data breach, I will notify the ICO (Information Commissioner’s Office) as soon as reasonably possible and within 72 hours of becoming me aware of it.

Your rights

You may request access to any data I hold on you and I will respond to and honour these requests as soon as possible. You may also request that any personal data with me is corrected, moved, or deleted and again I will oblige in a timely fashion. If you request that all your personal data is completely wiped from all my historical records, I will keep only the data I hold on my financial records, eg invoices and accounting information for the previous 6 years.

To exercise your rights, please contact me through the email address shown below.

Changes to my privacy policy

Any changes I may make to this policy in future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

I would welcome any questions, comments and requests regar

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